Exemplary Customer Service in Perth


We had to head to Perth to get the Pajero and Camprite trailer serviced before we commence the journey north and possibly the most eagerly awaited part of our trip. Both have performed excellently to date but I had a list of items to follow up with for both.

I wanted to ask further questions about the problems with had with fuel consumption in South Australia and had been tipped off about possible carbonisation of an inlet manifold. We had also recently become aware of a recall notice on the model. I finally wanted to resolve the issue with our towbar being too low, and Mitsubishi Melville instantly gave me confidence with their understanding of each issue and ability to address them. We also needed to perform a tyre rotation having just clocked another 10,000km.

The Camprite trailer went in first and it was great to meet the team in person, as we had only had spoken by phone from the east coast. Matt patiently listened to my list, had a quick look at the trailer and spotted a couple of things we had missed, again assuring that they were all fixable. We left it in his capable hands and I took the boys to SciTech in the city.

The next day was the Pajero’s turn. They kindly agreed  to complete the service by 2pm (so I had time to pickup the trailer on the other side of the city) and went through my list of items. They couldn’t put in a second battery, but I was less concerned about that. Phillip from Mitsubishi drove me back to the house, where we were staying and also picked me up promptly at 2pm. Everything was fixed up and the spare tyre lift meant we were set to fix our towbar issues.

Being the afternoon before Easter holidays, traffic crossing town was heavy and Matt at Camprite was patiently awaiting our arrival to pick up the trailer. It looked like new! Our damaged rear steps had been replaced with the new design and all the other items on the list had been addressed, leaving us a little time to fix the towbar. Matt optimistically thought it would be a quick reversal of the towbar, but that proved more difficult requiring some heavy duty hardware and hammering for quite a while to remove. Reversing it didn’t solve the issue as the tongue was not long enough so Matt quickly drove up to get one. He returned empty-handed and we jumped into the car at 4.40pm to try a different place. Success!

The tongue then needed machining the edges of the tongue to allow it to be inserted easily – more time passed.

Finally by 5pm the job was complete, Matt was still smiling, but we were so grateful that he had stayed back to help prepare us for the next stage of our journey.

Thank you very much Camprite – your attention to detail was probably the best we have ever encountered and thanks also to Melville Mitsubishi for your prompt, friendly and efficient service.

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Categories: 4WD, australia, Big Lap, Camper Trailer, Car, Discover Australia, Explore Australia, Journey Narrative, Kids Travel, Mitsubishi, West Australia | Tags: , , , , | 5 Comments

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5 thoughts on “Exemplary Customer Service in Perth

  1. Great stuff John, really positive experience and you’re well set for next part of the trip

    Like

  2. Rodger Henning

    happy easter guys,hope the easter bunny was good to you.
    rodger,cheryl,sonja,luke

    Like

  3. Sarah

    Girls still want a sleep out in your camper when you get back home!!! They keep nagging us. Sorry we missed Hannah yesterday – pls send her lots of love from Caitlin, Paige, Ari, Jade & Isi – school holidays and the gang are getting together and were missing Hannah. Love to all the others too x

    Like

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